Portal access
Current Reservations
Use the customer portal to review bookings created in the current reservation system. Access is limited to records available in the new platform.
Customer Portal
Bookings, Quotes, and Receipt Support
Use the Ninja Cabs customer portal to review current booking information and access reservations created in our new booking system.
Customer access
New booking system and customer portal
Ninja Cabs has moved to a new booking platform. Current reservations and available customer records should be accessed through the new portal.
Former systems
Past Booking Records
Previous booking systems are no longer available to customers. Older receipt requests may require manual review of any archived records still available.
Email delivery
Check Your Spam Folder
If you do not receive a request, quote, payment link, or confirmation email, check spam, junk, or promotions and add reservations@ninjacabs.com to your approved contacts.
Receipt requests
Information required to locate a past receipt
Complete and accurate booking details give us the best chance of locating the correct transaction.
Date and time
Service Date and Approximate Time
Include the service date and approximate pickup or reservation time. This is required for record matching.
Booking name
Name Used for the Reservation
Provide the passenger, customer, or company name entered when the ride was reserved.
Trip information
Pickup and Destination
Include the pickup location, destination, and any other trip details you remember.
Payment details
Amount and Payment Method
Provide the exact or approximate amount paid and the payment method used. Do not send full card numbers.
Contact information
Phone and Email Used
Include the phone number and email address connected to the booking. Older records may use different details.
Confirmation number
Best Identifier When Available
Include any reservation, quote, invoice, or confirmation number you still have.
Cash receipts
Cash payments and third-party driver records
Cash transactions may be harder to identify because some rides may have been completed by an independently operated or third-party transportation provider.
For a cash-receipt request, provide the exact amount paid or the closest amount you remember. Ninja Cabs may not have access to another provider’s internal cash-payment records.
Record policies
Verified records only
Receipts can be reproduced only when the trip and payment can be reasonably verified in available business records.
Verification
Verified Records Only
We can issue or reproduce a receipt only when the payment and trip can be matched to records that can be located and verified.
Accuracy
No Estimated Receipts
Ninja Cabs cannot create a receipt based only on an unsupported estimate. Transaction details must match available records.
Processing time
Older Requests May Take Longer
Archived systems and third-party records may require manual review, so response times can vary.
Documentation
Available Records Only
If the original receipt cannot be located, we will explain what information is available and whether another form of transaction confirmation can be provided.
Third-party trips
Receipt Availability Is Not Guaranteed
Trips assigned to another transportation provider may be subject to that company’s own recordkeeping and payment systems.
Privacy
Do Not Send Full Card Numbers
Use only the payment method, approximate amount, and final four digits when relevant. Never email a full card number.
Email support
Contact reservations for assistance
For receipt requests, missing quotes, or booking questions, contact the reservations team and include the most complete information possible.
reservations@ninjacabs.comPast Receipt Requests
Email the date, approximate time, passenger name, route, amount paid, and payment method.
Missing Quote or Confirmation
Check spam or junk first, then contact us with the email address used for the request.
Former Booking-System Records
Tell us the reservation was created through a previous system so the request can be routed for manual review.
Access your customer portal
Use the new customer portal for current bookings. For an older receipt, email reservations@ninjacabs.com with the service date, approximate time, customer name, trip details, payment method, and amount paid.