This policy explains how reservation changes, cancellations, deposits, no-shows, wait time, refunds, and third-party transportation are handled.
A reservation is not final when a form, text, email, portal request, quote request, or voicemail is submitted. Transportation is confirmed only after Ninja Cabs reviews the trip and provides acceptance or confirmation.
Payments are non-refundable when a reservation is canceled within 72 hours of the scheduled pickup time. This policy applies because drivers, vehicles, and operating time may already have been reserved for the trip.
Some trips may require a deposit, partial payment, or full prepayment before confirmation or dispatch. Required payments may be non-refundable when the customer cancels, fails to appear, provides inaccurate trip information, or changes the reservation after resources have been committed.
Changes to the pickup time, pickup address, destination, passenger count, luggage, vehicle type, stops, or service duration must be reviewed before they are accepted.
Changes may result in a new price, additional payment, different vehicle assignment, or loss of availability.
A customer may be treated as a no-show when the driver arrives at the confirmed pickup location and the passenger cannot be contacted, is not present, refuses the trip, or has arranged other transportation without notifying Ninja Cabs.
No-show payments, deposits, and applicable charges are non-refundable.
Wait-time charges may begin when the driver arrives at the confirmed pickup location and the customer is not ready at the scheduled time.
Extended waiting may result in additional charges or cancellation when the delay affects later reservations or driver availability.
Late-night, early-morning, rural, airport, and long-distance trips may require advance payment or a non-refundable deposit because the driver may need to travel a significant distance before reaching the pickup location.
Customers must provide accurate airline and flight information. Normal delays may be monitored when flight details are available.
If an airline cancels a flight or makes a major schedule change, the customer must contact Ninja Cabs promptly. Reconfirmation, rescheduling, added charges, or cancellation terms may apply depending on driver and vehicle availability.
Some reservations may be assigned or transferred to an independent driver or third-party transportation company. Once transferred, that provider may apply separate cancellation, refund, payment, wait-time, and no-show policies.
Customers should review the assigned provider’s terms before relying on the trip.
Ninja Cabs may cancel or decline a reservation because of unsafe conditions, severe weather, road closures, mechanical problems, driver unavailability, inaccurate customer information, abusive conduct, illegal activity, nonpayment, or other circumstances that prevent safe or lawful service.
Any refund decision will depend on the reason for cancellation, payment status, costs already incurred, and whether transportation had already been dispatched or outsourced.
Contact Ninja Cabs as soon as possible and include the reservation name, pickup date, pickup time, phone number, pickup location, destination, and confirmation or invoice number when available.
Contact Ninja Cabs immediately. A change or cancellation is not complete until it is reviewed and acknowledged.
Contact Ninja Cabs