Step one
Payment Received
Your payment has been recorded for the requested transportation.
Payment Received
Thank You for Your Ride Payment
Your payment has been received. Please review the reservation, cancellation, and refund terms that apply to your trip. Payment alone does not guarantee dispatch until the ride details and driver availability have been confirmed.
What happens next
Your reservation still needs final review
The dispatcher reviews the pickup location, destination, requested time, passenger count, luggage, payment status, and driver coverage before the ride is finalized.
Step two
Trip Review
The reservation details are checked for timing, route, availability, and any special vehicle requirements.
Step three
Final Confirmation
The ride is complete only after you receive confirmation that the trip has been accepted and scheduled.
Overnight bookings
Bookings received from 10:00 PM to 7:00 AM
During overnight hours, rides may not be reviewed until the next business day. Call before submitting payment when the trip is time-sensitive or requires immediate confirmation.
Call first
Confirm That an Operator Is Available
Call before booking when the requested ride falls during overnight hours or requires urgent attention.
AI phone system
You May Reach Automated Assistance First
Ninja Cabs uses AI-assisted call handling. You may need to call again if you do not reach the correct operator on the first attempt.
No automatic dispatch
Payment Does Not Equal Immediate Pickup
Do not assume a driver is on the way until the reservation has been directly confirmed.
Policies
Review cancellation and refund terms
Cancellation, refund, no-show, payment, and dispatch rules are governed by the applicable Ninja Cabs reservation policy and terms and conditions.
Need help with your paid reservation?
Keep your phone available and contact the correct regional number if your pickup time is approaching and you have not received final confirmation.